Vocabulary Builder:

PHONE CALLS:

as soon as pssible

avoid

be careful

caller

contact

dial a number

engaged

extension number

no reply

on the line 

professional

put you through

remind

repeat

ring back

speak up

state 

wrong numbrer

ANSWERING CALLS AND TAKING MESSAGES:

cut off 

deal with 

expect 

hang up

in a meeting

interrupt

leave a message

line is busy 

on holiday

out of the office

out of town

put you on hold

return your call

spell that 

take a message 

take a message

take down 

transfer 

unavailabe

urgent 

Extra:

bad connection

call back 

calling on behalf of

clearly

end conversation

get through

interference

line is free

offer assistance

speak a little more slowly

take a call

voicemail

Would you mind...?