Ex 5:

good job

closed

I will

busy

on the phone

hear you very well

Ex 6:

repeat

contact

put you through

wrong number

dial a number

extension number

state

Ex 7

ASAP

Ring back

On the line

Avoid

Remind

Ex 8

a - 1

b - 6

c - 4

d - 5

e - 2

 

Vocabulary Builder:

PHONE CALLS:

as soon as pssible

avoid

be careful

caller

contact

dial a number

engaged

extension number

no reply

on the line 

professional

put you through

remind

repeat

ring back

speak up

state 

wrong numbrer

ANSWERING CALLS AND TAKING MESSAGES:

cut off 

deal with 

expect 

hang up

in a meeting

interrupt

leave a message

line is busy 

on holiday

out of the office

out of town

put you on hold

return your call

spell that 

take a message 

take a message

take down 

transfer 

unavailabe

urgent 

Extra:

bad connection

call back 

calling on behalf of

clearly

end conversation

get through

interference

line is free

offer assistance

speak a little more slowly

take a call

voicemail

Would you mind...?

 

   Exercise 5, 6 and 9:

ex 5:

1. It's important to back up when you assemble a computer. That way, you won't make any mistakes.

2. Make sure you back up you data every day, in case you get a virus.

3. You need to install anti-virus software to protect the system. 

4. Invent a new password with 10 letters and numbers.

5. If the computer crashes when you're working on something, you may lose all your information. 

6. The file has probably been deleted, but let me see if l can recover.

 

Exercice 5, 6, 7 and 8

Ex 5:

1. power button 
2. volum control
3. loose connection 
4. control panel
5. mute box 
6. no signal message

Ex 6:

1. b
2. b
3. a
4. a
5. a

Ex 7: 

log off

Reinstall

Reopen 

Reconect

Shut dom

Ex 8:

1-c

2-b

3-a

4-b

5-a

 

RESOLUCIÓ DE PROBLEMES

Panell de control

Connexió fluixa

Caixa de silenci

Sense missatge de senyal

Botó d'encesa 

control de volum

VERBS

congelar

tanca la sessió

assegureu-vos 

premeu i manteniu premut

tornar a connectar

tornar a instal·lar

tornar a obrir

substituir

reiniciar 

tancar 

RESOLUCIÓ DE PROBLEMES

programari antivirus

una còpia de seguretat

seguiu les instruccions

perdre 

contrasenya

recuperar

LLOC AL VOLANT DE LA CIUTAT

aeroport

grans magatzems

entrada

sortida

fàbrica

 planta baixa

alliberador

aixecar

fora del lloc 

in situ

oficina de correus 

recepció

centre comercial 

centre esportiu 

escales

estació de tren 

INSTRUCCIONS

al final del passadís

anar recte

a la teva esquerra/dreta

contrari 

girar a l'esquerra/dreta

EXTRA!

assist

at the traffic lights

breakdown 

corrupt files

cross the road

debugging

diagnose

maintenance

manual

performance

problem solving 

recovery

reset

take the first left/ right