Vocabulary builder:

DEPARTMENTS:

account department

customer relations department

IT maintenance department

sales and marketing department

human resources department

CUSSTOMER SERVICE:

charge

comolaint

customer number

damaged

discuss it

enquiry

get back to you

hold the line

opening times

overcharge

quote 

satisfied 

shipping date

COMPLAINTS:

assist 

at our expense

check my records

compensation

credited our account

defect

doesn't fit

error 

faulty part

losing business

lost in the post 

make a claim

missing a part

refund

refuse

return

suggest

the wrong item

under warranty

 

    Departments in a company:

Sales and Marketing Department, ext 320  (Departament de vendes i marketing)

For quotes, purchases and order enquiries.    Per a pressupostos i comandes.

In Maintenance Department, ext 321  (Departament de manteniment informàtic)

For software or hardware problems. Per problemes de programari i maquinari.

Accounts Departments, ext 322   (Departament contable)

For financial matters such as invoices, problems with pricing and contracts. Per problemes financeres com ara factures i problemes de preus o contractes.

Humans Resources Department, ext 323 (Departament de recursos humans)

Calles interested in employment  Per persones interessades en un lloc de treball.

Customer Relacions Departement, ext 324  (Departament de relacions amb els clients)

Complains about damanged or incorrect products.   Per a queixes sonre productes danyats o incorrectes.