Ex 5, 6, 7 and 8

ex 5:

1. tiend - c. up

2. hold  - a. a meeting

3. give  - d. a presentation 

4. make  - b. arrangements

5. check  - f. your calendar

6. take  - e. place

Ex 6:                                                                                                                                                                  

a). No, I'm afraid I'II be tied up all day.

b). just a moment, I'II check thr calendar.

a). Yes, all the members of the customer relations department.

a). I'm sorry, I already have something planned.

a). Let's look for another date that is convenient for us both.

a). You'll learn a lot of essential information.

b). Not yet, I have to check when Ms Carson is available.

b). Don't worry, We can rearrange for another day.

 

Creador de vocabulari

Organitzar una reunió 

assistir a la reunió

pausa

ocupat

consulta el teu calendari

confirmar 

convenient

equipament 

lliure

fer una presentació

fer una reunió

refrescs lleugers

fer arranjaments

paquet 

participants

compromís previ

programar 

agut

tenir lloc

s'ha posat

videoconferència

REPROGRAMACIÓ

data alternativa

cita

organitzar

cancel·lar

sentir-se malalt

perdre's 

barrejar les dates

retingut en un embús de trànsit

marxar... amb urgència

participar

posposar

reorganitzar

reprogramar

fent tard

vestit

cambiar

TEMPS

i mitja

quart d'hora

les deu passades

en punt

querter a

menos vint

EXTRA:

absent

aplaçar

sala de juntes

president

trucada de conferència

retard

en canvi

fer-ho

actes

puntual

verificar

votar

embolicar 

 

Vocabulary builder:

DEPARTMENTS:

account department

customer relations department

IT maintenance department

sales and marketing department

human resources department

CUSSTOMER SERVICE:

charge

comolaint

customer number

damaged

discuss it

enquiry

get back to you

hold the line

opening times

overcharge

quote 

satisfied 

shipping date

COMPLAINTS:

assist 

at our expense

check my records

compensation

credited our account

defect

doesn't fit

error 

faulty part

losing business

lost in the post 

make a claim

missing a part

refund

refuse

return

suggest

the wrong item

under warranty

 

    Departments in a company:

Sales and Marketing Department, ext 320  (Departament de vendes i marketing)

For quotes, purchases and order enquiries.    Per a pressupostos i comandes.

In Maintenance Department, ext 321  (Departament de manteniment informàtic)

For software or hardware problems. Per problemes de programari i maquinari.

Accounts Departments, ext 322   (Departament contable)

For financial matters such as invoices, problems with pricing and contracts. Per problemes financeres com ara factures i problemes de preus o contractes.

Humans Resources Department, ext 323 (Departament de recursos humans)

Calles interested in employment  Per persones interessades en un lloc de treball.

Customer Relacions Departement, ext 324  (Departament de relacions amb els clients)

Complains about damanged or incorrect products.   Per a queixes sonre productes danyats o incorrectes.

 Ex 5:

good job

closed

I will

busy

on the phone

hear you very well

Ex 6:

repeat

contact

put you through

wrong number

dial a number

extension number

state

Ex 7

ASAP

Ring back

On the line

Avoid

Remind

Ex 8

a - 1

b - 6

c - 4

d - 5

e - 2

 

Vocabulary Builder:

PHONE CALLS:

as soon as pssible

avoid

be careful

caller

contact

dial a number

engaged

extension number

no reply

on the line 

professional

put you through

remind

repeat

ring back

speak up

state 

wrong numbrer

ANSWERING CALLS AND TAKING MESSAGES:

cut off 

deal with 

expect 

hang up

in a meeting

interrupt

leave a message

line is busy 

on holiday

out of the office

out of town

put you on hold

return your call

spell that 

take a message 

take a message

take down 

transfer 

unavailabe

urgent 

Extra:

bad connection

call back 

calling on behalf of

clearly

end conversation

get through

interference

line is free

offer assistance

speak a little more slowly

take a call

voicemail

Would you mind...?

 

   Exercise 5, 6 and 9:

ex 5:

1. It's important to back up when you assemble a computer. That way, you won't make any mistakes.

2. Make sure you back up you data every day, in case you get a virus.

3. You need to install anti-virus software to protect the system. 

4. Invent a new password with 10 letters and numbers.

5. If the computer crashes when you're working on something, you may lose all your information. 

6. The file has probably been deleted, but let me see if l can recover.